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DoneRequests from law enforcement and the cybercrime reporting ecosystem arrive with tight deadlines and no standard format. Each one sends an analyst across several systems to reconstruct a customer’s transactions and relationships by hand, then rebuild the same picture the next time a request touches the same account. As cyber-enabled fraud rises, so does the volume, and almost none of the effort is analysis. Most of it is fetching.
“Most of the time spent answering a law-enforcement request is not analysis. It is fetching. That is a solvable problem, and it is costing banks their best analysts.”